Crisis support

If someone is injured or at immediate risk of hurting themselves or someone else, call 000 immediately.

Please note that the Collaborative does not provide direct services. 

Please reach out to one of the following services if you are in crisis. 


Lifeline, 24/7 crisis support | phone: 13 11 14, text: 0477 13 11 14, webchat:

13YARN, 24/7 crisis support for Aboriginal and Torres Strait Islander people | phone: 13 92 76

Suicide Call Back Service, 24/7 crisis support | phone: 1300 659 467, online counselling: 

MensLine, 24/7 crisis support for men | phone: 1300 789 978, online counselling: 

Brother to Brother, 24/7 crisis support for Aboriginal and Torres Strait Islander men | phone: 1800 435 799

Kids Helpline, 24/7 crisis support for young people 5-25 and parents/carers | phone: 1800 55 1800, webchat:

QLife, 3pm to midnight everyday, LGBTIQ+ support and referral | phone: 1800 184 527, webchat:

Open Arms, 24/7 crisis support for Veterans and Families | phone: 1800 011 046

1800 RESPECT, 24/7 crisis support for people impacted by domestic and family violence | phone: 1800 737 732, webchat

Beyond Now suicide safety planning app | develop your own (or support someone you know to develop) personal suicide safety plan. 

Local services

Wollongong Safe Haven, 2-10pm, Wed-Sat, located at 55 Urunga Parade, Wollongong. 

Safe Haven offers a non-clinical alternative to busy emergency departments. People attending Safe Haven receive appropriate and responsive care in a warm and welcoming environment. Support is provided by Suicide Prevention Peer Workers, who take a collaborative approach to supporting people to identify and connect with the support they need and want.

Safe Haven is a FREE service and a referral is NOT required. 

Young people under the age of 16 will require a guardian to sign consent.

The Illawarra Shoalhaven Local Health District's Safe Haven service is managed by Stride Mental Health.


Nowra SPOT, 8.30am-5pm, 7 days, Nowra region. You can access SPOT by calling the NSW Mental Health Line on 1800 011 511.

The Suicide Prevention Outreach Team (SPOT) provides a mobile outreach service for people in Nowra and surrounds.

SPOT peer workers and clinicians work in pairs to rapidly respond to people experiencing a situational crisis or suicidal distress. SPOT can also provide follow-up support or facilitate contact with other services for further assistance.

Support is provided at a person’s home, or wherever they feel most comfortable. It is hoped that by taking critical care into the community, people will feel more comfortable accessing the help they need.

For other mental health concerns, visit or talk to someone you trust such as a doctor or health professional.